Support & Training Resources

Our Expansive Customer Support

We use your feedback, not only to continuously improve our products but to drive the creation of a wide-range of support materials to ease the facilitation of the observation process.

Training Resources for Teachers, NTPEs, and Supervisors

PAETEP has a variety of resources integrated into the application for Teachers, NTPEs, and Supervisors.

Help icons can be found throughout PAETEP, providing quick guidance within the various observation modules. Additionally, each observation module includes a Getting Started link to introduce users to the software features, as well as serve as a reference during the observation processes. Users can find answers to Frequently Asked Questions by browsing FAQ articles that are available in our Support materials. PAETEP also includes slideshow and video resources that can easily be shared for onboarding new users and used as a refresher for returning users.

Want to attend a refresher training?

We offer free monthly PAETEP refresher training sessions.

Help Desk

We’re standing by to answer your questions.

Our friendly and experienced staff are standing by to answer your questions and respond to your support tickets eight hours per day, Monday – Friday. To submit a support ticket to the help desk from your PAETEP portal, click Support, then “New Support Ticket.” Or send an email to

Need to submit a help desk ticket?

Resources for Portal Managers

School District Admins

PAETEP identifies individuals who manage their district’s PAETEP portal as “School District Admins.” Several resources are available for district admin users including: setting up your portal, understanding and managing user roles, mastering your portal, and staying current with PAETEP.

View a complete list of resources for portal managers/school district admin users

Take the next step and get a private demo of PAETEP for your school district.

Free Demo, Free Training, Free Support. Always.
Schedule a Demo

“Compared to our previous product, PAETEP is so much easier to use. Tracking of tasks is organized to allow for communication between myself and teachers.”

Mark A. Clevenger,
Chestnut Ridge School District

“The responsiveness of the Customer Service personnel at PAETEP is what sets this product apart from all others. I have never submitted a question or a request that was not responded to in a most timely fashion. Problems are either fixed at the company’s end, or my operator error is explained to me clearly so that I may avoid the mistakes that caused the unpredictable function.”

Dr. Thomas J Quinn,
Assistant Superintendent
Abington Heights School District

“I do love the timeliness of the support tickets and help I have received from PAETEP. They are friendly and resourceful. I have been very pleased with the customer service and thank them for the support.”

Jennifer Marsteller,
Baldwin-Whitehall Area SD

Our Solutions


Pennsylvania’s #1 Choice for Evaluation Management

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Manage All PDE Compliance Items in One Place

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Track, Manage, Submit Continuing Education Hours to PERMS

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Facilitate All Paper-Based Forms and Requests Electronically

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